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In addition, the BCM team should include selected executives, decision makers from other departments across the business, as well as financial associates, customer service representatives, key suppliers, and IT personnel.These individuals must be actively engaged to ensure that the business continuity plans and activities are aligned with the organization’s goals.
To better understand how to make your plan a successful, living document, read about the most common problems that you may have with your business continuity plan and how you can address them.
You are the president of a Level 2 SMB; your organization developed a business continuity plan last year. In reading the plan, you were surprised to see that the RTO for executive emails is 24 hours.
There is no discussion as to how and when the supplier will respond to fulfill the contract if the supplier experiences an unexpected interruption.
You review the BCP again and realize that the team did not consider the business’ supply chain in the plan.
A Business Continuity Plan (BCP) is a “must have” for any small to medium-sized business (SMB) but it is not a “once and done” process.
As a testament to this statement, Gartner published a Business Continuity Management (BCM) Program Methodology that defines five levels of maturity when it comes to developing and continually managing a business continuity program.As Gartner states, “a BCM program is not a project with a start and end date; rather, it is an ongoing program, and you cycle through each step and discipline to ensure continuous improvement and recovery effectiveness.”According to Gartner’s methodology, any organization with its own comprehensive BCM framework in place is a Level 5 organization, whereas an organization with no BCM framework in place is a Level 1.Here are some interesting statistics that Gartner has published on how organizations at different levels of maturity cope when disaster strikes.”Your organization is pursuing a new contract with an important supplier so you ask your supply chain manager for a current copy of the contract under negotiation.You notice that there is no section in the contract that talks to the supplier’s Service Level Agreement (SLA) when it comes to business continuity.With this knowledge, the team can better scope the program to ensure that the organization can recover in the event of a disaster.You asked your team for a copy of the business continuity plan test report. An untested plan is almost as bad as having no plan at all.You need an online location to get to all of your plan documents Good business continuity plans will keep a company running through any interruptions including power failures, IT system crashes, natural disasters, and supply chain problems.Our team of certified business continuity planners has helped hundreds of Credit Union professionals develop, test, and enhance their business continuity programs through our unique CU Recover software platform and methodology which includes business impact analysis, financial and technical impact analysis, and risk assessments.Simply having a business continuity plan in place is no guarantee that your organization can recover from a disaster.Developing the plan is only a first step, but in many cases, these plans do nothing more than collect dust.