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Only after the problem statement is written and agreed upon should the solution(s) be discussed and the resulting course of action determined.Before the problem statement can be crafted, the problem must be defined.
Problem statements are widely used by businesses and organizations to execute process improvement projects.
A simple and well-defined problem statement will be used by the project team to understand the problem and work toward developing a solution.
Once this approval is received, the project team reviews it to ensure everyone understands the issue at hand and what they are trying to accomplish.
This also helps define the project scope, which keeps the project concentrated on the overall goal.
Additionally, the problem statement is used to explain what the expected environment looks like.
Defining the desired condition provides an overall vision for the process or product.A problem cannot be solved if it is not completely understood.The process of defining the problem is often a group effort.A problem statement is a concise description of an issue to be addressed or a condition to be improved upon.It identifies the gap between the current (problem) state and desired (goal) state of a process or product.This method, known as the “5 Why’s”, helps drill down to the core problem as many of the experienced frustrations could be mere symptoms of the actual problem.The information collected from these initial interviews is only one part of problem analysis.The problem statement is referenced throughout the project to establish focus within the project team and verify they stay on track.At the end of the project, it is revisited to confirm the implemented solution indeed solves the problem.The problem statement will be used to gain project support and approval from stakeholders. More importantly, the problem statement must be written clearly and accurately in order to deliver successful results.A poorly crafted or incorrect problem statement will lead to a faulty solution, as well as wasted time, money, and resources.