Problem Solving In Organizations

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The first phase of problem solving may sound obvious but often requires more thought and analysis.

Identifying a problem can be a difficult task in itself. What is the nature of the problem, are there in fact numerous problems? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.

This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.

Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding.

Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.

Interpersonal relationships fail and businesses fail because of poor problem solving.If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.If there were no barriers in the way of achieving a goal, then there would be no problem.It is common, for example, to read accounts of problem solving that declare problems to be gaps between current and desired states of affairs.Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.The old adage " Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.Some of these problems are obviously more severe or complex than others.It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.


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