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The interview question was 'Give an example of problem solving in your customer service work.' 'A customer had a warranty problem with an appliance.The customer needed it repaired, but we couldn't verify the warranty. He was quite upset, and didn't want to have to pay for repairs.
Problem solving is a direct indicator of skill levels.
A good interview answer needs to show a level of problem solving skills which is suitable for the job.
So, why not include them in the career summary or objective? Here’s a list of keywords you may find useful when describing your problem-solving skills: Let’s say it one more time— Problem-solving skills consist of a set of skills that help you identify the problem, propose solutions, choose the best one, and implement it.
Here’s a list of skills that may come in handy at each stage of the problem-solving process.
You need to plan ahead for this interview question, so you have a good example ready for your answer.
Getting your problem solving interview question right: These mistakes are easily avoidable. Those are the required skill levels, and they'll tell you what sort of problem solving example you need for your interview answer.* GMAT is a registered trademark of the Graduate Management Admission Council, which was not involved in the production of, and does not endorse, this product.All content of site and tests copyright © 2019 Study Mode, LLC.Choose a problem relevant to the job as the subject of your interview answer.Give an example of problem solving at the right skill level, not too simple. Lastly, structure your interview answer like a story, with a clear beginning and end: Example The job is retail electrical sales.candidates with highly developed problem-solving skills. So, here’s the question: Are there really such few people who know how to solve problems?Or aren’t they just able to show this on their resumes convincingly?Plus— Take another look at the job posting to see if the employer is looking for some other key skills as well.In this particular case, strong communication skills were of utmost importance.Now— Before we move on, you need to know one thing: Almost all Fortune 500 companies use the ATS (Applicant Tracking System) to initially screen resumes for keywords. Because an average job offer attracts as many as 250 candidates to submit their resumes.If your resume doesn’t contain the problem-solving keywords the ATS is looking for, you’re likely to end up in the Pro Tip: Describe your past duties and responsibilities in terms of achievements. You can put your best problem-solving skills in a separate key skills section to make them even more visible. Take another look at your job description, extract the essence, and use some problem-solving skills synonyms to introduce a bit of variety to your resume: The problem-solving skills list above is entirely based on the two aforementioned experience bullet points. If the recruiter decides to ask you situational or behavioral problem-solving questions related to any of the skills on the list— You’ll be able to answer them by referring to a bullet point in your experience section.