Six Sigma Problem Solving

Six Sigma Problem Solving-4
Elisabeth Swan: Hello and welcome to another one of Go Lean Six Sigma.com’s webinars. She is a biker, a hiker, and she still plays Gaelic football and sometimes she does all of that in costumes. If they are technical, our team is going to answer you. So here goes our first interactive poll or session with you is to find out where you are from. We have people from all over the world on this webinar. So they are never going to run out of problems to solve and they are always going to need problem-solvers. It’s about the thinking behind the problem-solving and what are you doing to work through these problems. She is also my co-host of the Just-In-Time Café Podcast and she is co-author of . Tracy lives in San Diego, California with her husband and two sons. We are going to ask you to participate in some polls and you can ask us questions anytime. So we’ve got brick and mortar companies, we have online companies, there’s healthcare, financial services, manufacturing, state government. Therefore, they need people that are really good at problem-solving.

Elisabeth Swan: Hello and welcome to another one of Go Lean Six Sigma.com’s webinars. She is a biker, a hiker, and she still plays Gaelic football and sometimes she does all of that in costumes. If they are technical, our team is going to answer you. So here goes our first interactive poll or session with you is to find out where you are from. We have people from all over the world on this webinar. So they are never going to run out of problems to solve and they are always going to need problem-solvers. It’s about the thinking behind the problem-solving and what are you doing to work through these problems. She is also my co-host of the Just-In-Time Café Podcast and she is co-author of . Tracy lives in San Diego, California with her husband and two sons. We are going to ask you to participate in some polls and you can ask us questions anytime. So we’ve got brick and mortar companies, we have online companies, there’s healthcare, financial services, manufacturing, state government. Therefore, they need people that are really good at problem-solving.

And Lean and Six Sigma are the worldwide go-to improvement methods and these webinars are part of our efforts to make it easy for you to use the tools and concepts involved in those methods. She is also a Lean Six Sigma trainer at UC San Diego and San Diego State. Before we begin, let’s review the Go To Webinar participant windows so all of you know how to be interactive. Just type your question into the question’s area on your – on the Go To Meeting panel. And we’ve got Ibanji in Abidjan, the Ivory Coast of Africa. This is just a small smattering of people that are actually using Go Lean Six Sigma.com’s online training. Lean Six Sigma is about problem-solving and every organization has problems to solve.

And today’s webinar is Introduction to A3 Problem Solving. So she has been consulting and training for over 20 years. So we really believe that simplifying complex concepts is very important and that complexity just confuses people. It’s a relaxing training facility and you get to learn about Lean Six Sigma and enjoy a Bahama Mama smoothie while you’re in training. A lot of organizations have agreed with our philosophy and they are using our training.

And so, our goal is to help you build those problem-solving muscles. We’re going to break down some of the elements of the A3 for beginners and then what can we do to commit to using the A3. So those are all really important things to think about. And we’re going to talk about all of these pieces today. All of these different methodologies have come from the scientific method.

So today, we’re going to be working on something specific and it’s about learning about A3s. So these are some of the things that we’re going to be talking about today. But sometimes people just have what we call a 4-block. So, most of the participants on this webinar have not used one so 63% haven’t used them. And so, I know that this is going to raise a few eyebrows especially in the Lean community but I think it’s really important to make this connection if you have a mostly Six Sigma background.

That should have been happening as you’re going through the problem-solving. And it’s a lot easier to just walk around with a piece of paper and show people as opposed to sending it to them via email buried under the 300 emails that they can’t get to and they don’t get a chance to look at it. If you need to do like drive-by office visits, right? It’s not really a scheduled meeting but you happen to walk by somebody’s office and they’re in it and they don’t look like they are busy and you’re going to go talk to them and now you got your piece of paper right in front of you. So again, it’s a tool to build that problem-solving muscle for you and for your peers as well as people who are leaders. I want to see how many people online actually have used an A3 before. Use at the end of an improvement to document it is B. They’re not really taking advantage of how it can be useful throughout the problem-solving method. And it is a fact and it is true that A3 follows DMAIC as well as PDCA.

Six Sigma Problem Solving

So we’re going to launch a poll and we’re going to see how you’ve done with A3s before. Use during all of the PDAC cycle of improvement, C. Maybe you’re using it as a placemat when you go eat your lunch. So if you have a Six Sigma background and you’re looking to build your skills around A3, if you follow DMAIC on an A3, you wouldn’t be wrong.So I’ve done some research on some of these steps and I found that depending on who you’re following, there are different steps. But universally, these are basically the format that it’s being followed and this is most prevalent, the Toyota Business Practice for these steps, for problem-solving.So as you can see, the first five steps is on the left side of the A3.We’ve got Josette in Midland, Texas, Lynise in Baltimore, Inaf calling in from Ottawa. So they are never going to run out of problems to solve and they are always going to need problem-solvers. And so the idea is that you’re using one piece of paper to actually document your thinking around a problem. Now, what I really love about A3s is when you make the problem-solving and the thinking visible, it helps leaders help problem-solvers. If you want to draw stick people on your A3, go for it. But the idea is that you know what, problems need different approaches sometimes. And so, this slide is really kind of talking about the scientific method because if you do any research at all, you’ll discover that most forms of continuous improvement today are off-shoots of the scientific method.So the good thing is this stuff will never be obsolete because it’s just making you a better problem-solver. ” And basically, it’s a one-page document if you will or a report. So there are a lot of dynamics around using an A3 not just as a problem-solver but as leaders building problem-solving muscles. If you want to do happy faces or unhappy faces that visualize what customers are going through, we love it. So having an inflexible or rigid structure can almost hinder the process. But there are lots of organizations using different boxes on their A3. You see four blocks here on the left, target and analysis and then three blocks on the right with countermeasures and implementation plan. And that was – it has been around since the 16th century and there are lots of modern applications that embody the scientific method including PDCA, Plan, Do, Check, Adjust or Plan, Do, Check, Act, which then became Plan, Do, Study, Adjust, Lean, Six Sigma, Lean Six Sigma, and total quality management.If they are content-related then Tracy will probably answer you at the end of the webinar. And we want to see how early or late you guys are up in order to make this webinar. Lean Six Sigma is about problem-solving and every organization has problems to solve. So, I always say A3s are great because it makes the problem-solving and the thinking visible. If people know what you’re thinking, if people know how you’re going about solving a problem, that helps you communicate, that helps you gain consensus.And if she doesn’t, she is going to post answers to your questions after the webinar. So click on Questions and type in where you are from and I’m going to read off where I see. Therefore, they need people that are really good at problem-solving. There’s a lot of hopefully, buy-in as a part of this process. It doesn’t have to be this pretty picture or this pretty graph. It’s a little new and just kind of starting with a blank piece of paper, I think that could be a little overwhelming for beginners so that’s why having a template can be helpful. It’s really supposed to make thinking visible about problem-solving and specifically problem-solving related to process.We just try to break it down into a problem statement.What is the problem statement that you’re going to be looking to correct? Then breaking down the problem, how do you get your arms around the current condition and current state and build that profound knowledge of the current state? And then we analyze root cause and develop countermeasure. She got her start way back in 1998 with GE Appliances as a Black Belt. OK, Tracy, you’ve got a very nice cosmopolitan crew here. So we really try to make it easy for everyone everywhere to build their problem-solving muscles. Our goal is to provide practical, easy to understand, and enjoyable Lean and Six Sigma training and we try to give you as many free resources as possible to make your journey easy too. Elisabeth Swan: So Tracy has been involved with Lean Six Sigma process improvement for decades. And so, I’ll just tell you a little bit about Go Lean Six

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